Privacy and cookie notice

Lico Oy is a Finnish manufacturer of composite and reinforced plastic products. Lico Oy’s mission is to help and support its customers to build better and more ecological products with a long life cycle. In order to provide our services and to serve our customers, we collect necessary information from our customers’ and partners’ contacts. We collect and process data only for predefined purposes. Data protection is important to us and we will always comply with the applicable data protection legislation when processing personal data.
This Privacy Policy explains what information we collect, how we use and protect it, and the choices you can make about the way we use information about you. We invite you to read this Privacy Policy. If you have any questions about our privacy practices or wish to exercise your data protection rights, you can contact us by email, telephone or letter.

What personal data do we collect and how do we collect it?

LICO Oy’s marketing, customer and partner registers contain information about the contact persons of our customers and partners. Personal data is primarily collected from the individual himself/herself, for example, through contact, when establishing a customer relationship or when entering into a partnership. We may also collect information from public sources or registers.

We also collect information about the behaviour of website visitors using dedicated tools such as Google Analytics. This information helps us to improve our website and provide visitors with high quality content and targeted marketing. Most of the information that is automatically collected about the use of our website is only stored temporarily. You can prevent the automatic collection of data based on cookies by disabling cookies in your browser settings.

The information we collect includes:

Basic information, such as
Name and position of the contact person
E-mail address
Contact details, such as email address, contact details, contact person, contact name, etc. Travel and/or other phone number
Mailing address
Information obtained in connection with the use of the services includes
IP address information/other identifier
Data collected on the use of online services
Data collected through cookies
Data collected through social media

For what purposes do we process your personal data?

The primary basis for the processing of personal data is the Lico Oy’s customer or business relationship with the company or other entity that employs the data subject and the legitimate interest in managing the customer or business relationship and targeting marketing. The data may also be processed on the basis of the data subject’s consent. Personal data are collected and processed in accordance with the following purposes.

Managing and maintaining customer relationships
We process data in the context of customer relationship management. Information collected for customer relationship management purposes includes information related to the provision of services, billing information or other communications.

Provision and development of services
We may need your personal data in connection with the provision of services. For example, some of the services we use may require you to log in personally to the service. We also use data and cookies to develop our services.

Communications and marketing
We may also process your personal data for communication and marketing purposes, such as targeting advertising and/or direct marketing. The data subject may, on the basis of his or her job function, be sent direct marketing directed to a company or other entity, unless the data subject has opted out. We also use cookies to ensure the correct targeting of marketing. For example, we may use this information to display content on our own channels based on your previous interests.

Suppliers and partners
The main purpose of the data on suppliers and partners is the management, administration and maintenance of supplier and principal relationships. Personal data is used for communication, cooperation and coordination of cooperation, communication, payment of invoices and other obligations, evaluation of suppliers and feedback.

Who processes your personal data?

Your personal data is processed by employees of the Lico Ltd whose tasks are related to marketing, sales and customer or business relationship management. Our staff are trained in the secure processing of data.

We also use trusted service providers to process your personal data, to whom your personal data may be transferred. Such service providers provide us with services such as data processing and other information technology and analytics services. We do not allow these service providers to use or disclose your personal information for any purpose other than to provide services on our behalf. All of the service providers we use are contracted in accordance with the requirements of the EU Data Protection Regulation and other legislation.

How do we protect your personal data?

We store data mainly electronically on our service provider’s servers. The servers are protected by passwords and user-specific IDs. Access to the servers is restricted to specified persons.

The data we collect and process is carefully protected and not disclosed to third parties, but may be transferred to trusted service providers for processing. We store data documents in a locked cabinet in a secure, locked, controlled area, accessible only to designated persons.

Who can we share your personal data with?

We do not sell your personal information and we will only disclose your information as described in this Privacy Policy. Any disclosure of information will be in accordance with applicable data protection legislation.

If, for strategic or other business reasons, we decide to sell or transfer all or part of our business, as part of such sale or transfer we may transfer the information we collect and hold, including customer information containing your personal data, to anyone involved in the sale or transfer of the business.
In addition, we may disclose your personal information if we believe it is necessary in response to a request by an applicable law, regulation or governmental authority.

Will your personal data be transferred outside the EU or the European Economic Area?

Your personal data will be processed mainly within the European Union. However, we also use US service providers (MailChimp and HubSpot) for direct marketing and communications, in which case your personal data will be transferred outside the European Union. To protect your personal data and safeguard your rights, the service providers we use have applied for certification under the EU-US Privacy Shield and have committed to comply with the EU Data Protection Regulation.

How long will your personal data be stored?

We will only keep the personal information we collect about you for as long as it is necessary for the purposes described in this Privacy Policy, unless longer retention is required or permitted by law. We will delete your data stored in the register when your relationship with us as a customer ends or your role otherwise changes so that there is no longer a reason to process your personal data.

What rights do you have in relation to the processing of your personal data?

You have the right to inspect your personal data, the right to request that inaccurate data be corrected, deleted or completed. To ensure reliable identification, in certain circumstances we may require that requests to exercise your rights must be made in person at our offices or by hand-signed letter with appropriate identification. We will respond to requests for verification in writing.

You also have the right to object to the use of the information you provide for direct marketing, distance selling or other direct marketing. If you have given us permission to send you marketing communications, you may subsequently opt out of these communications in accordance with the instructions we include in the communications.
We will always seek to resolve any issues regarding the processing of personal data directly with the data subject, respecting all the data subject’s rights. However, if you are dissatisfied with our processing of your personal data, you have the right to refer the matter to the Data Protection Authority.

Data controller:

LICO Oy (Y-0982583-4)
Hitsaajankatu 7

Contact details:

CEO Arto Pitkämö
Phone: +358 400 917 282


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